FAQs on Our Comprehensive Vision Care
We’re happy to answer your questions if you call us at 317-669-2312. You can also contact us via social media or email! However, you can find answers to some frequently asked questions below.
Who Can Help?
What is the difference between an optician, optometrist, & ophthalmologist?
Dispensing opticians fit eyeglasses and contact lenses by following prescriptions from ophthalmologists and optometrists. They also help customers decide which eyeglass frames or type of contact lenses to buy.
Optometrists (OD) examine the eyes and other parts of the body related to vision. They also diagnose, treat, and manage diseases, injuries, and other disorders of the eyes, but they don’t have the training for surgery. They prescribe eyeglasses or contact lenses as needed.
Ophthalmologists (MD) are medical doctors who often specialize in some form of vision care or eye disease. Optometrists must refer patients to them to perform vital eye surgeries.
Getting Glasses & Contacts
Which insurance providers do you accept?
We are in-network for many insurance plans. Please visit our vision care plans page for a list of accepted insurance providers. One thing to keep in mind is that vision and medical insurance are not the same. You’ll need to get vision insurance separately. You’re always welcome to call one of the listed providers for more information.
I have a higher prescription. Are thinner lenses available?
Yes! We have high-index lenses available, including 1.74, which can be up to 50% thinner than standard plastic. Please keep in mind is that frame choice has a large impact on lens thickness.
Do you fit contact lenses?
Yes. Contact lens fittings involve additional tests during the exam and we also train you how to take them in and out.
I did not get my glasses from Eyes on Main, but can I come in for an adjustment/repair?
Absolutely! We would be happy to adjust or attempt to repair any damaged glasses. If it is not one of our frames, we cannot be held responsible for glasses that break in the process.
What is the turnaround time for glasses?
Our on-site lab allows for a quick turnaround time for most single vision prescriptions. We keep a wide selection of lenses on hand, but sometimes we need to order them! If we do need to order your chosen lens, it takes about 7 to 10 business days.
What is the turnaround time for contacts?
Contacts typically arrive in about 3 to 5 business days.
Do the glasses come with any warranties?
Our product guarantee:
Thank you for purchasing your eyewear at Eyes On Main. We stand behind every product we offer, therefore, all frame and premium lenses purchased have a 1 year manufacturers warranty with a 1 time replacement from the original date of purchase. This excludes final sale items.
Because each collection is unique and limited in production, any warranty that may arise will be evaluated from the manufacturer. Therefore, your frame may need to be sent to the company for assessment and repair. We always recommend having at least a 2nd pair and as the saying goes, if it’s not on your face put them in the case.
What’s not covered under warranty:
Each person has individual properties to their skin that can cause erosion to certain materials, this is not considered a manufacturer’s defect. Splayed, cracked or bent hinges from improper wear, along with daily usage will not be considered for evaluation. Glasses are considered a prosthetic device and should be treated that way. Damage as a result of negligence will not be covered under any warranty.
DO NOT leave your glasses in the car or any place that varies in temperature. Extreme heat can cause crazing on your lenses, and cause them to shrink and expand, resulting in damage to both the lenses and frame. Nose pads and screws for eyewear purchased at EOM are replaced at no charge anytime.
Do you sell eyeglass cleaner?
Yes. We have eyeglass sprays available in 1, 4, and 8 oz bottles, as well as pre-moistened towelettes and microfiber cloths.
Cleaning Tips and Care:
– Use spray cleaner that is intended for eyeglass use only. Avoid harsh chemicals like windex that can be abrasive and scratch the lenses along with other household detergents.
– Avoid paper products like paper towels or tissue.
– Use a clean soft microfiber cleaning cloth that is intended for eyeglass lenses. You may also use a clean flat weave 100% soft cotton cloth to dry your lenses after you spray them with the cleaner. Avoid using any old rag or article of clothing as they could scratch your lenses.
– Wipe lenses gently to dry them off. We also recommend rinsing your lenses under lukewarm tap water to remove any debris that may have gotten on the lenses before cleaning. This will help keep your lenses in good wearable condition.
We have thoughtfully and carefully selected the products we offer. All purchases are final sale. If for any reason you are unhappy with your selection, we offer a 1 time restyle for a small fee plus any additional difference in cost. No refunds will be given at any time.
What is the return policy?
We have thoughtfully and carefully selected the products we offer. All purchases are final sale. If, for any reason, you are unhappy with your selection we offer a 1 time restyle for a small fee plus any additional difference in cost. No refunds will be given at any time.
What does a comprehensive eye exam consist of?
A comprehensive eye exam includes autorefraction, manual refraction, glaucoma testing, visual screening, and a complimentary retinal screening!
What days are eye exams available?
Eye exams are currently available on Fridays between 10 am and 5 pm.
I did not get my exam done at Eyes on Main, but can I come in and get glasses?
Absolutely. It is never a requirement that you buy glasses at the same place you had an eye exam, including here. We’d love to help you at any and all stages of your vision care journey.
How long does an eye exam take?
Eye exams typically take about 15 to 20 minutes. Our optometrist would be happy to answer any questions or concerns you may have during this time.
How do progressives lenses differ from ordinary bifocals?
Bifocals offer two zones for vision. There is a distance zone on top and a reading zone on the bottom, and can result in “image jump.” where the image appears to move when you look through a different zone.
Progressives are more of an all-purpose lens that offer correction for distance, mid-range, and reading. There is no image jump. These zones are all connected and invisible, with a smooth transition from one zone to the next, allowing for more natural vision.
Do progressives take a long time to adapt to?
Most progressive wearers adapt very quickly, within a couple of hours, and up to a couple of days. For some, it may take up to a week or two (maybe more).
Where We’re Located
Pay Us a Visit
Find us on the corner of East Main Street and South Rangeline Road.
Where to Park?
There is parking available behind the building.
Address19 E Main Street
Carmel, IN 46032
- Phone: 317-669-2312
- Email: [email protected]