Frequently Asked Questions in Carmel

Book Appointment

FAQs on Our Comprehensive Vision Care 

We’re happy to answer your questions if you call us at 317-669-2312. You can also contact us via social media or email! However, you can find answers to some frequently asked questions below.

Who Can Help?

What is the difference between an optician, optometrist, & ophthalmologist?

Dispensing opticians fit eyeglasses and contact lenses by following prescriptions from ophthalmologists and optometrists. They also help customers decide which eyeglass frames or type of contact lenses to buy.

Optometrists (OD) examine the eyes and other parts of the body related to vision. They also diagnose, treat, and manage diseases, injuries, and other disorders of the eyes, but they don’t have the training for surgery. They prescribe eyeglasses or contact lenses as needed.

Ophthalmologists (MD) are medical doctors who often specialize in some form of vision care or eye disease. Optometrists must refer patients to them to perform vital eye surgeries.

Getting Glasses & Contacts

We are in-network for many insurance plans. Please visit our vision care plans page for a list of accepted insurance providers. One thing to keep in mind is that vision and medical insurance are not the same. You’ll need to get vision insurance separately. You’re always welcome to call one of the listed providers for more information.

Yes! We have high-index lenses available, including 1.74, which can be up to 50% thinner than standard plastic. Please keep in mind is that frame choice has a large impact on lens thickness.

Yes. Contact lens fittings involve additional tests during the exam and we also train you how to take them in and out.

Absolutely! We would be happy to adjust or attempt to repair any damaged glasses. If it is not one of our frames, we cannot be held responsible for glasses that break in the process.

Our on-site lab allows for a quick turnaround time for most single vision prescriptions. We keep a wide selection of lenses on hand, but sometimes we need to order them! If we do need to order your chosen lens, it takes about 7 to 10 business days.

Contacts typically arrive in about 3 to 5 business days.

Each frame we offer comes with at least a 1-year manufacturer’s warranty. Contact your manufacturer for more information once you have your glasses!

Yes. We have eyeglass sprays available in 1, 4, and 8 oz bottles, as well as pre-moistened towelettes and microfiber cloths.

We have a no refund policy; however, we do offer a 30-day exchange. If you are unhappy with the fit, color, or even if your prescription changes, we will do a one-time exchange.


Eye exams are currently available on Fridays between 10 am and 5 pm.

Absolutely. It is never a requirement that you buy glasses at the same place you had an eye exam, including here. We’d love to help you at any and all stages of your vision care journey.

Eye exams typically take about 15 to 20 minutes. Our optometrist would be happy to answer any questions or concerns you may have during this time.


Bifocals offer two zones for vision. There is a distance zone on top and a reading zone on the bottom, and can result in “image jump.” where the image appears to move when you look through a different zone.

Progressives are more of an all-purpose lens that offer correction for distance, mid-range, and reading. There is no image jump. These zones are all connected and invisible, with a smooth transition from one zone to the next, allowing for more natural vision.

Where We’re Located

Pay Us a Visit

Find us on the corner of East Main Street and South Rangeline Road.

Where to Park?

Find free parking in the lot across the street or behind the building.


19 E Main Street
Carmel, IN 46032

Contact Information

Hours of Operation

10 AM6 PM
12 PM8 PM
10 AM6 PM
10 AM6 PM
10 AM4 PM
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